Refund policy

At Boop Snoot Studio, we take pride in creating made-to-order items just for you. Because each item is made-to-order, we do not accept returns or offer refunds unless there is an error on our part. Please review our policy below for more details:

Returns and Refunds

1. Eligibility for Return: We accept returns only if there is a mistake in the order caused by us, such as:

   • Incorrect item received.

   • Defect in the product.

   • Personalization errors that differ from the details provided by the customer.

2. Non-Returnable Items: Due to the made-to-order nature of our products, we cannot accept returns for reasons such as:

   • Change of mind.

   • Incorrect size, color, or personalization details provided by the customer.

   • Not reading the item description.

3. Timeframe for Reporting Issues: If you believe there is an error with your order, please contact us within 3 days of receiving your item. After this period, we may not be able to process your request.

4. Proof Required: To initiate a return or refund request, please provide:

   • A clear photo of the product showing the issue.

   • A description of the problem.

   • Your order number.

Resolution Options

• If we verify that the issue was caused by us, we will:

  • Provide a replacement for the item at no additional cost.

Contact Us

For any questions or to report an issue, please email hello@boopsnootstudio.com. We’re here to help and want your shopping experience to be a pawsitive one!